Refund Policy
We aim to resolve every issue quickly. This policy explains when refunds and replacements apply.
Replacement first
If a delivered item does not work as described, contact support with your order number. Our first step is a replacement from available stock.
Eligible refunds
A refund is issued when a replacement is not possible, when an order cannot be fulfilled, or when you were charged for an item that was never delivered.
Not eligible
Refunds are not available where the item was delivered as described and later misused, shared, or altered by the buyer.
How to request
Open your order page and use the support block, or contact us on Telegram or WhatsApp with your order number and a short description of the issue.
Processing time
Approved refunds are returned through the original payment route as soon as it is technically possible.